Application of Raymond Fisk Model in Research of Service Quality

  • Eva Nedeliakova
  • Jana Sekulova
  • Ivan Nedeliak
  • Borna Abramovic
Keywords: service quality, railway freight transport, transportation chain, dynamic model

Abstract

This article describes the results of research focused on service quality after transportation by railway freight transport. The importance of these services completes the final quality of service and has crucial importance for customers considering the future use of railway transport. The proposed algorithm of evaluation of services after transportation is based on dynamic model of Raymond Fisk. This model represents a support tool for increasing service quality in the area of railway transport.

Author Biographies

Eva Nedeliakova

University of Zilina, Faculty of Operation and Economics of Transport and Communications, Department of Railway Transport, Slovakia

Jana Sekulova

University of Zilina, Faculty of Operation and Economics of Transport and Communications, Department of Railway Transport, Slovakia

Ivan Nedeliak

Railway company Cargo Slovakia, a.s., Department of Strategy and Development, Zilina, Slovakia

Borna Abramovic

University of Zagreb, Faculty of Transport and Traffic Sciences, Zagreb, Croatia

Published
2016-04-30
How to Cite
Nedeliakova, E., Sekulova, J., Nedeliak, I., & Abramovic, B. (2016). Application of Raymond Fisk Model in Research of Service Quality. Communications - Scientific Letters of the University of Zilina, 18(2), 11-14. Retrieved from http://journals.uniza.sk/index.php/communications/article/view/321
Issue
Vol 18 No 2 (2016)
Section
Articles